Having your customer service rated by your customers puts you in a unique position to respond to your customer's expectations.
The criterion that has been developed in the SERVUS feedback form shows customers that your company is committed to improvement, is responsive and most importantly, is customer focussed.
The ability to retrieve customer feedback in real time allows for staff and management to respond to customer input, contact customers to thank them for input, and modify the offering based on the end users perspective.
"The world is not run by thought, nor imagination, but
by opinion." E.Drew
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