Services

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SERVUS Accreditation

The Servus Accreditation System

The SERVUS Seal is displayed in every member business unit.

It shows a commitment to Customer Service and reflects how customers rate the customer service provided by that business.

Accreditation is awarded based on feedback from customers. There are three levels of accreditation.
             






One SERVUS Diamond



One SERVUS Diamond is awarded for a three-month period of customer feedback that is predominantly positive.

Two SERVUS Diamonds

   

An additional SERVUS Diamond is awarded for another three-month period of customer feedback that is predominantly positive. The fastest possible acquisition of two SERVUS Diamonds is 6 months of SERVUS membership.

Three SERVUS Diamonds

      

An additional SERVUS Diamond is awarded for another three-month period of customer feedback that is predominantly positive. The fastest possible acquisition of three SERVUS Diamonds is 9 months of SERVUS membership.

Four SERVUS Diamonds

         

An additional SERVUS Diamond is awarded for another three-month period of customer feedback that is predominantly positive. The fastest possible acquisition of four SERVUS Diamonds is 12 months of SERVUS membership.

Five SERVUS Diamonds

        

An additional SERVUS Diamond is awarded for another three-month period of customer feedback that is predominantly positive. The fastest possible acquisition of five SERVUS Diamonds is 15 months of SERVUS membership.

One SERVUS Premium Diamond



Once a business has achieved a SERVUS Five Diamond Accreditation they can proceed to enhance their Customer Service rating by continuing to be rated by customers.

An additional six months of predominantly positive feedback earns a business a SERVUS Premium Diamond.

Two SERVUS Premium Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Premium Diamond. The fastest possible acquisition of this rating is 27 months of SERVUS membership.



Three SERVUS Premium Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Premium Diamond. The fastest possible acquisition of this rating is 33 months of SERVUS membership.

Four SERVUS Premium Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Premium Diamond. The fastest possible acquisition of this rating is 39 months of SERVUS membership.

Five SERVUS Premium Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Premium Diamond. The fastest possible acquisition of this rating is 45 months of SERVUS membership.

One SERVUS Partner Diamond

Once a business has achieved a Five SERVUS Premium Diamond Accreditation they can proceed to enhance their Customer Service rating by continuing to be rated by customers.

An additional six months of predominantly positive feedback earns a business a SERVUS Partner Diamond Rating Symbol.

Two SERVUS Partner Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Partner Diamond. The fastest possible acquisition of this rating is 57 months of SERVUS membership.

Three SERVUS Partner Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Partner Diamond. The fastest possible acquisition of this rating is 63 months of SERVUS membership.

Four SERVUS Partner Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Partner Diamond. The fastest possible acquisition of this rating is 69 months of SERVUS membership.

Five SERVUS Partner Diamonds

Another six months of predominantly positive feedback earns a business another SERVUS Partner Diamond. The fastest possible acquisition of this rating is 75 months of SERVUS membership.

Achieving this status means a business never has to renew their SERVUS Membership and becomes part of Australia's benchmark for customer service excellence as rated by customers.


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