Services

Consciously or Unconsciously I use material from this program, in my work, everyday.

SERVUS Customer Feedback Capture

SERVUS has developed an extremely simple but highly effective mechanism to capture customer impressions of their service experience at the last transaction.

By focussing on the behaviours that define the customer service element of the transaction, a company can invite customers to rate these behaviours and then modify or reinforce them in an effort to keep improving the delivery of the customer experience as a continuum.

A sample of the feedback form, which is externally monitored (the customer sends this form to SERVUS), follows:-

Customer Feedback Form

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