SERVUS Essentials Learning is presented over one full day.
This program develops a mindset to focus on delivering behaviours that add value through the customer experience at every transaction.
SERVUS Management Implementation
This is a half-day planning workshop to develop an ongoing
system to manage, monitor and improve the standard of Customer Service
SERVUS Welcome Workshop
An onsite, interactive session to introduce the SERVUS program to every member of staff. This session clearly defines every employee's role and responsibility regarding their personal commitment to Customer Service.
SERVUS EDG Business
Ten Half-Day workshops that cover a range of
business skills for all staff that impact on
customer perception. The key to these skills is
that they continue to differentiate through
Communicating with Clarity
Dealing with Conflict
Filling the unforgiving minute
The Loyalty Effect
Questions are the Answer
The Journey to Excellence