Consciously or Unconsciously I use material from this program, in my work, everyday.

SERVUS Reporting

SERVUS collates and presents data to members via a secure encrypted web based facility that allows managers and staff to see specific feedback from customers.

This reporting allows managers to not only share positive and negative customer perceptions with staff in order to reinforce or modify behaviours, but also to respond to specific comments from customers.

Reporting tools include the ability to track offerings, view business unit performances over time, analyse different aspects of feedback data and compare against other business units.

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